Frequently Asked Questions

In accordance with Philippine gaming regulations enforced by PAGCOR, you must be at least 21 years of age to register and play at 7gain.cc. This is a strict requirement — no exceptions. During KYC verification, we confirm your date of birth against your government-issued ID. Any account found to belong to a player under 21 will be immediately suspended and any balance returned.

7gain.cc accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Unified Multi-Purpose ID (UMID)
• Driver's License
• Voter's ID / Voter's Certification
• Philippine National ID (PhilSys)

You will need to upload a clear photo or scan of your ID, plus a selfie holding the ID. The verification process typically takes 24–48 hours. You will be notified by email once your account is verified.

No. Each player is permitted to hold only one 7gain.cc account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the 7gain.cc Login page or contact our support team.

Go to the 7gain.cc Login page and click Forgot Password. Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team and they will assist you right away.

Some personal details — like your registered name and date of birth — cannot be changed after KYC verification, as these are tied to your identity documents. For other details such as your contact number, address, or preferred language, log in to your 7gain.cc account and go to Account Settings → Personal Details. If you need to update your registered email address, contact our support team directly for assistance.

7gain.cc supports the following payment methods for Filipino players:

• GCash — the most popular e-wallet in the Philippines
• PayMaya / Maya — fast and widely used digital wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted on 7gain.cc in compliance with Philippine regulations.

The minimum deposit at 7gain.cc is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit, though large deposits may require additional verification for security purposes. All amounts are in Philippine Peso (₱).

GCash and PayMaya/Maya deposits are credited to your 7gain.cc account almost instantly — usually within a few seconds to 5 minutes. Bank transfers may take longer depending on your bank: InstaPay transfers are typically credited within 15–30 minutes, while PESONet transfers can take up to one business day. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

7gain.cc does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. We recommend checking with your payment provider before depositing. GCash and PayMaya/Maya deposits to 7gain.cc are generally free of charge on the player's end.

Yes — and we strongly encourage it. 7gain.cc allows you to set daily, weekly, or monthly deposit limits directly from your account settings under Responsible Gaming. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period. This is one of the most effective tools for keeping your gaming within budget. Visit our Responsible Gaming page to learn more.

Log in to your 7gain.cc account and go to My Account → Withdraw. Select your preferred withdrawal method (GCash, PayMaya/Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method you used to deposit, for security purposes.

Withdrawal processing times at 7gain.cc depend on your chosen method:

• GCash / PayMaya / Maya — typically 1–3 hours after approval
• Bank Transfer (InstaPay) — usually within 1–3 hours during banking hours
• Bank Transfer (PESONet) — 1–3 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM Philippine Standard Time (PST) are processed the same day.

The minimum withdrawal amount at 7gain.cc is ₱200 for GCash and PayMaya/Maya. For bank transfers, the minimum is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional documentation for compliance purposes. All amounts are in Philippine Peso (₱).

There are a few common reasons a withdrawal at 7gain.cc may be delayed:

• Your KYC verification is incomplete or pending review
• You have an active bonus with wagering requirements not yet met
• The withdrawal was submitted outside of banking hours (for bank transfers)
• Additional security verification is required for large amounts
• Your payment details on file do not match your registered account information

If your withdrawal has been pending for more than 24 hours, please contact our support team with your withdrawal reference number and we will investigate immediately.

7gain.cc offers a wide and growing library of games designed for Filipino players, including:

• Slots — hundreds of video slots from top providers
• Bingo — classic and themed bingo rooms
• Andar Bahar — the popular South Asian card game loved across Asia
• Cocktail Nights — a unique live entertainment game experience
• Live Dealer Tables — blackjack, roulette, baccarat, and more with real dealers
• Table Games — digital versions of classic casino favorites

New games are added regularly, so there is always something fresh to try at 7gain.cc.

Absolutely. 7gain.cc is fully optimized for mobile play. Whether you are using an Android or iOS device, you can access the full game library directly through your mobile browser — no app download required. The platform is responsive and designed to work smoothly on smartphones and tablets, so you can enjoy your favorite games from anywhere in the Philippines, whether you are in Manila, Cebu, Davao, or Quezon City.

Yes. All games on 7gain.cc use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are independently audited for fairness. Live dealer games are streamed in real time from professional studios, adding an extra layer of transparency. 7gain.cc is committed to providing a fair gaming environment for every Filipino player on our platform.

Andar Bahar is a fast-paced card game that originated in India and has become hugely popular across Asia, including the Philippines. A single card (the "joker") is placed face-up in the center. Players bet on whether the next matching card will appear on the Andar (left) or Bahar (right) side. It is simple to learn, quick to play, and available in both RNG and live dealer formats at 7gain.cc. Perfect for players who enjoy fast rounds and straightforward betting.

7gain.cc offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the 7gain.cc Casino page. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on 7gain.cc for full details.

Yes. 7gain.cc rewards loyal players through a tiered loyalty program. As you play, you accumulate points that unlock higher tiers with better perks — including higher withdrawal limits, dedicated account managers, exclusive promotions, and faster payout processing. Details of the current loyalty program tiers and rewards are available in the promotions section of your 7gain.cc account dashboard once you are logged in.

Yes. If you prefer to play without bonuses — which some players do to avoid wagering requirements — you can opt out of all promotional offers in your 7gain.cc account settings under Communication Preferences. You can also contact our support team to have your account flagged as bonus-free. This is also a responsible gaming option for players who want to keep their gaming straightforward and budget-focused.

7gain.cc provides a comprehensive set of responsible gaming tools available to all players at no cost:

• Deposit Limits — daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — maximum amount you can lose within a set period
• Session Time Limits — automatic logout after a set duration
• Cooling-Off Period — temporary account suspension from 24 hours up to 6 months
• Self-Exclusion — permanent account closure with a minimum 6-month lock
• Reality Check — pop-up reminders during play showing your session time and spending

All tools are accessible from Account Settings → Responsible Gaming. For full details, visit our Responsible Gaming page.

To self-exclude, log in to your 7gain.cc account, go to Account Settings → Responsible Gaming → Self-Exclusion, and follow the steps to confirm your request. Your account will be suspended immediately and you will be removed from all marketing communications. Any remaining balance will be returned to your registered payment method within 3–5 business days. Self-exclusion cannot be reversed for a minimum of six (6) months. If you need help activating self-exclusion, contact our 24/7 support team and they will process it for you right away — no judgment, no questions asked.

7gain.cc operates in alignment with PAGCOR's responsible gaming guidelines and Philippine gaming regulations. We use industry-standard SSL encryption to protect all player data and financial transactions. Our platform enforces strict age verification (21+), KYC identity checks, and anti-money laundering (AML) procedures. We are committed to providing a safe, fair, and transparent gaming environment for every Filipino player. For more information, visit our Responsible Gaming page.

If you feel that gambling is no longer fun and is causing stress, financial difficulty, or problems in your relationships, please take action now. Start by activating a cooling-off period or self-exclusion on your 7gain.cc account. Talk to someone you trust — a family member, friend, or professional counselor. Remember: "Gambling is addictive. Know when to stop." Seeking help is a sign of strength. Our support team is available 24/7 to help you activate any responsible gaming tool on your account. Visit our Responsible Gaming page for a full list of tools and guidance.