Privacy Policy

1 Introduction

7gain.cc is an online casino and gaming platform operated for and directed at users located in the Philippines. We are committed to protecting the privacy and personal data of all individuals who interact with our platform — whether as registered players, visitors to our website, or individuals who contact our support team.

This Policy applies to all personal data processed by 7gain.cc in connection with the operation of the Platform, including data collected through our website, mobile applications, customer support channels, and any other touchpoints through which you interact with us.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into this Policy.

2 Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, 7gain.cc is the personal information controller responsible for your personal data. This means we determine the purposes and means by which your personal data is processed.

We have designated a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable Philippine data privacy law. You may contact our DPO using the contact details provided in Section 16 of this Policy.

3 Personal Data We Collect

7gain.cc collects the following categories of personal data about you, depending on how you interact with the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes);
• Residential address in the Philippines;
• Email address;
• Mobile phone number (Philippine number);
• Government-issued identification number (e.g., PhilSys National ID, driver's license, passport, SSS ID, or UMID).

3.2 Account and Transaction Data

• Username and encrypted password;
• Account registration date and history;
• Deposit and withdrawal transaction records, including amounts, dates, and payment method references;
• Bonus and promotion history;
• Game play history, including games played, wagers placed, and outcomes.

3.3 Technical and Usage Data

• IP address and approximate geolocation (country and city level);
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Referring website or source through which you accessed the Platform;
• Cookie identifiers and similar tracking technology data (see Section 8).

3.4 Communications Data

• Records of your communications with our customer support team via live chat, email, or any other channel;
• Feedback, survey responses, and complaints submitted to 7gain.cc;
• Records of your consent to receive marketing communications and your subsequent opt-out requests.

3.5 Responsible Gaming Data

• Self-exclusion requests and cooling-off period elections;
• Deposit, loss, and session time limits set by you;
• Any information you voluntarily provide in connection with a responsible gaming concern.

4 How We Collect Your Data

We collect personal data about you through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access the Platform (see Section 8);
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment transaction data from GCash, PayMaya/Maya, and banking partners;
• Publicly available sources: Publicly available information used to verify your identity or to comply with our anti-money laundering obligations under Philippine law.

5 How We Use Your Personal Data

The table below summarizes the primary purposes for which 7gain.cc uses your personal data and the legal basis for each use:

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, 7gain.cc processes your personal data on the following legal bases:

• Contract performance: Processing necessary to register your account, provide gaming services, and process financial transactions;
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws;
• Legitimate interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and the use of non-essential cookies, where you have given your explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Sharing Your Personal Data

7gain.cc does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party service providers who assist us in verifying your identity and age in compliance with PAGCOR and AML requirements;
• Payment processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) for the processing of deposits and withdrawals;
• Fraud and AML screening providers: Compliance technology providers who assist us in detecting and preventing fraud, money laundering, and other financial crimes;
• IT and hosting providers: Cloud infrastructure and technology service providers who host and maintain the Platform on our behalf;
• Customer support platforms: Live chat and ticketing system providers used to deliver customer support services;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants where necessary for the conduct of our business and legal compliance.

All third-party service providers who process personal data on our behalf are required to enter into data processing agreements with 7gain.cc and to implement appropriate technical and organizational security measures.

8 Cookies & Tracking Technologies

7gain.cc uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming limit settings.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience. We use aggregated, non-identifiable data for this purpose.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings or by contacting support.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service you have requested.

9 Data Retention

7gain.cc retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support communications: Retained for three (3) years from the date of the communication;
• Marketing consent records: Retained for three (3) years from the date of consent or until you withdraw consent, whichever is earlier;
• Technical and usage data: Retained for up to twenty-four (24) months in identifiable form, after which it is anonymized or deleted.

Where retention beyond these periods is required by law or for the establishment, exercise, or defense of legal claims, we will retain the relevant data for the duration of that requirement.

10 Data Security

7gain.cc implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including payment information and government ID data;
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7gain.cc will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act of 2012.

11 Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7gain.cc:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 16. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12 Children's Privacy

7gain.cc is strictly an adult platform. In accordance with Philippine gaming regulations, our services are available only to individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on 7gain.cc, please contact our support team immediately.

13 International Data Transfers

Some of the third-party service providers used by 7gain.cc — including cloud hosting providers and KYC verification services — may process personal data outside of the Philippines. Where such transfers occur, 7gain.cc ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfers only to countries or organizations that have been assessed as providing an adequate level of data protection;
• Implementation of technical security measures to protect data in transit and at rest.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer.

14 Third-Party Links

The 7gain.cc platform may contain links to third-party websites or services. This Privacy Policy applies only to the 7gain.cc platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. 7gain.cc is not responsible for the privacy practices or content of third-party websites.

15 Updates to This Privacy Policy

7gain.cc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address on file at least seven (7) days before the changes take effect, where practicable.

The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

16 Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7gain.cc handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines: